Monday, December 27, 2010

Starting this year fresh, by getting out of that toxic relationship: http://bit.ly/fyuIPZ

Are you ready for 2011?

Divorce Counseling: New Year, New You http://bit.ly/h2WjuH

Are You Headed For a New Year Divorce?

Ways to find out: http://bit.ly/fOYvL1

Contact our office today for any questions or concerns!

Monday, December 20, 2010

The Art of Uncoupling

A sheaf of papers, signed by a judge, does not provide people with the closure they need to begin their new life... http://www.lady4justice.com/1-5-1-30_uncoupling.cfm

Friday, December 17, 2010

Monday, December 6, 2010

Funding High Asset Divorces

The cost of litigating a high-asset divorce can be staggering. Women in such a divorce, who do not control the finances, are at a distinct disadvantage trying to keep up with a spouse determined to win by outspending them. Stacey Napp founded a company that can help, with the proceeds she won from her own divorce...

Sunday, November 7, 2010

More on Why Detroit Rocks...The Story Never Ends


Yes, that's right. We in the Detroit area are a winning combination of classy and funky, tough and tender, and funny (sometimes, even comical). We are much more, of course. Detroit's Nicole Rupersburg, 29, who relaunched herself as a culinary tour guide after being laid off, was quoted in Fortune magazine as saying "This city is a blank slate. It's not a world of wealth and prestige and structure. Detroit is what you make of it, and here you are what you make of yourself." Who could ask for more than that?

In an article entitled "If You Can Remake Yourself Here...You Can Do It Anywhere," Fortune details the careers of 5 different people in our area who have reinvented themselves in "the toughest place for second acts." See if you can recognize the cities they come from, and realize just how close they are to you:

Canton, MI: Daniel Gizaw, 53, was hired as an engineer at GM to invent their first electric car, the EV1, in the 1990's. From there he decided he could innovate more nimbly outside a giant company and recruited two colleagues to help him build Danotek, a company which is building super efficient wind turbines. With startup funding from sources like Detroit's Automation Alley, and a renewed emphasis on wind power world-wide, the company is enjoying a power surge of growth. Says Daniel: "Don't limit yourself to the sector you're in. Look into growing industries and ask, 'What can I offer?'"

Plymouth, MI: Gerry Cox, 47, was finance director of drug giant Pfizer's R & D unit in Ann Arbor, but lost his job due to a major downsizing. Rejecting an offer to continue with the company in New York City, he decided to pursue his dream of starting a new company. He and another former Pfizer scientist went through entrepreneurial "boot camp" at Ann Arbor SPARK's Business Accelerator, refining their plan to offer early-stage drug-testing services to medium-size drugmakers. Their firm, Velesco, hired other Pfizer laid-off scientists and got $800,000 in loans from a state development fund. Their timing was good, and profits are taking off. Cox says, "You have to be mentally strong and focus on the right business niche. If you spread yourself thin in this environment, you struggle."

Detroit, MI: Angela Davis, 38, put her dream of working in the medical profession on hold when she had her first son at age 21. Instead, she went to Chrysler and worked assembling engines. She kept her dream alive by taking classes to prepare for nursing school, so when Chrysler laid her off in 2007, she was ready to get back on course. In a two-year nursing program for displaced autoworkers, run by Detroit's Henry Ford Health System and Oakland University in Rochester, Angela completed her training and will be taking her certification exam in November. From there, she will pursue her master's degree and become a nurse practitioner.

Bloomfield Hills, MI: Sheila Ann Wright, 43, left her engineering job at Chrysler to stay home with her two young children. Just as the kids reached school age and she was ready to return to a job, Chrysler began cutting them. Luckily for her, however, her engineer's mind never took a day off. While caring for her children she came up with a tiny recording device she named the Talkatoo, that could capture her voice and be played back by a small child. When Amazon named the device as a "top holiday gift pick" for 2010, Wright produced an inventory of 15,000 units, at $16.99. Her advice to new inventors: Hang in there. "It's going to take twice as long and cost twice as much money as you think."

Detroit, MI: Allan Gilmour, 76, came out of retirement in 2002 to return as Ford Motor Company's vice chairman. His goal was simply to bring stability to a place wracked by financial turmoil. Eight years later, the board of Wayne State University, shaken by the sudden loss of its president, asked Gilmour to step in again to bring stability, this time as its interim president. Gilmour was not an academic; his life had been the auto industry. But he said "I am a believer that most people are less able to decide what they can do than outsiders are. So if the board thought I could do this, they were probably right." Ten years ago Gilmour was seen as a force for diversity, as one of the few openly gay top executives in America. Now, he's seen as a critical link between education and Michigan's economic future. He has no patience with whining, or complacency in the workforce. "There's a sense of 'Why do I have to adjust? This will come back; I'll be fine again.' But no, they won't be fine. They need to train-not for today's jobs but for tomorrow's."

What does all this prove to those naysayers of our fine state? That just because someone moved our cheese, doesn't mean we won't find it. Look out world! We are unstoppable, once we remember who we are.






Monday, November 1, 2010

Time to Remember Who We Are


In the past few months, it has become more common to speak of the housing and financial crises in the past tense. Recently, the National Bureau of Economic Research announced the recession ended in June 2009. And while 2010 has hardly been a booming year, job losses have slowed and housing prices have begun to stabilize. No one's striking up the band, but we are slowly regaining our balance.

Or are we? In the past couple months, the banking industry has been sullied with stories of major flaws in the way it forecloses on homeowners who have stopped making their mortgage payments (a lot of people). With a new wave of foreclosures that may top 1 million homes, banks have hired tons of new people inexperienced in the industry to handle the avalanche of paperwork. The result? Foreclosures were being processed by "robo-signers," people who lacked knowledge or experience in the industry, signing as many as 10,000 foreclosure affidavits per month (about 500 a day). Anyone who's ever reviewed mortgage paperwork knows that it's impossible to read that much. Now, a new foreclosure scandal emerges. And Americans, facing yet another economic crisis, are reeling.

The fact is, the latest wave of foreclosures is just another effect of the housing bubble. And banks are doing what banks do; they earn money by taking in deposits and lending it out again at a higher rate. When faced with bad loans, they have to get them off the books to stay solvent. The days of easy credit are over, and many Americans are now angered with demands for what seems like onerous documentation. But "easy" credit got us all (banks and people) into this trouble, and sounder financial policies are needed. It's a hard fact we all must accept.

Yet even with the foreclosure crisis, almost 90% of people with mortgages remain current, and over one-third of all homes are owned outright. This should help put things in perspective.

Yes, the latest round of foreclosures is tough on many. But if we as a country keep focusing only on the empty part of the glass, we are not helping the people going through it. With a sluggish economy and a bleak constituency, a revival of rehiring or the return of anything but mediocre growth is impossible.

Can it be that the country always known as the "can do" nation is now saying "I can't"? For decades, we have been a beacon of hope for people from other countries who saw us as the land of opportunity. We still are. Yet so many of us are hurting that it almost seems as if we as a country have retreated to lick our wounds. I understand this, but we have no time for it. It is time to accept, then act. It's time to remember who we are.

There are those among us who are doing this. Like Andrew Mason, age 30, Founder and CEO of Groupon, a website that offers discounts on local goods and services if enough people sign up. Starting with an idea and a website in 2008, it has now amassed 18 million subscribers, and attracted $175 million in funding.

Or Kevin Plank, 38, Founder and CEO of Under Armour, whose sports apparel firm is on a roll. Up 60% this year with sales expected to hit $1 billion for the first time. But his focus is on his next conquest; sales of women's apparel (currently just 25% of sales). Says Kevin, "There is no time for 'loser talk' about the economy limiting growth. We have to go and grow!"

Well said. We have never been known as a nation of whiners, and now is no time to start. Yes, it's tough. Jobs have been lost that may not return, foreclosures are booming and in a divorce, it's the rare couple with any equity in their home. Clearly, someone's moved our cheese.

But let's remember what we do have. North America is the only part of the industrialized world that will be growing in people. It now has a higher birthrate than Mexico, for the first time in history. Those are promising numbers, yet even more than that, is our heart. Alcoa's German-born Klaus Kleinfeld, previously the head of Siemens, says: "I know the things that America has that are unique. The openness, the diversity, the dynamism--you don't have it anywhere else. If you keep all these things, build on them, I still believe in the American Dream."

So do I. How about you?


Sunday, October 31, 2010

Can Man Improve on the Beauty of Nature?

Usually, no. But every once in awhile an artist comes along and does something surprising. Please enjoy the following photos of watermelons and eggs enhanced with carving by hand or by laser. They're nothing short of amazing.










Wednesday, October 27, 2010

Pet Custody - An Ongoing Hot Topic


With good reason, of course! What would we do without our beloved furry friends? Sadly, even they can become involved in a divorce. Jeanne Hannah, an esteemed colleague, wrote about this topic. You may find it interesting, I did. http://jeannehannah.typepad.com/.services/blog/6a00d8341c74da53ef00d83451d5d269e2/search?filter.q=fido

Saturday, October 16, 2010

A Time For Planting






(Fall Beauty, courtesy of Michigan)

"To everything there is a season, and a time for every purpose under Heaven," the Old Testament tells us. Seasons changes as they are right now; leaves turning yellow, red, and gold, then falling, only to be replaced with new in the Spring. People go through seasons, too.

Yet in our daily lives, we often expect ourselves to be the same, day in and day out. Zen Master Taisen Deshimaru says, "Some people treat their bodies like machines and try to keep them running indefinitely. Then they wear out and cannot find their balance, and then come sickness and death." We need to learn respect for our personal seasons.

Dr. Christianne Northrup, author of Women's Bodies, Women's Wisdom, compares a woman's menstrual cycle to the natural seasons. There is a time of the month when a woman extends outward to those around her, expressing herself and giving to others. And then there is a time when she turns inward, doing inner work and cleansing. She may not feel like being social or constantly on the go. Pushing herself to do so does not promote good health.

Seasons and cycles are how Nature progresses, and we can see how well it works. We see it in the trees and flowers. Flowers start at buds, then burst into bloom and show off their glory. In time they begin to wilt, and then to die. It is necessary to remove the old, dead flowers to allow the plant to put her enegy into creating new blooms, which replace the old. Given the right temperature, light, and care, this cycle continues without end.

Clear we, as part of Life, go through the same process. Have you ever noticed that some times in your life are overcrowded with people and activities? Maybe you have children that keep you on the run. Maybe your work pace is frenetic. Then at some point, you notice that things slow down. Projects get completed, kids grow up, jobs change, a marriage ends.

Do you then feel that something is wrong because your life has slowed down? It isn't. It simply means you have completed one phase of life. That part of your life has come to fruition and been harvested. The next, seemingly dormant phase, is equally important. It is the time for planting new seeds.

This is a time for you to release old relationships that have become toxic. To let go of activities that are no longer fulfilling. It is not time to rush into busy-ness. It is a time for stillness and nurturing. Use it to digest what has happened. What has served you, and what hasn't.

I remember when my husband and I first broke up and I felt like I was in a cocoon, yet I couldn't seem to snap out of it. I spent a lot of time reading and meditating, caring for my plants and animals and spending time alone. And it was the only place I wanted to be.

Despite criticism from others, I gave myself permission to be there. When the time came to be active, I was able to step into it, fortified with the wisdom and maturity I had gained from my quiet times. Had I not taken that time for me, I couldn't have responded as creatively as I did.

There is a story told about the Chinese bamboo tree. Its seed lies buried for 5 years, seemingly without activity. During that time it must be watered and fed or it will die in the ground. But if properly cared for, the Chinese bamboo begins to grow. It will grow 90 feet tall in sixty days. The question is, did it grow 90 feet tall in 60 days, or did it take 5 years?

The answer is obvious. It took five years of feeding and nurturing to bring it to the level where it could achieve such miraculous growth. The growth is impressive. But that seemingly dormant period beforehand was absolutely vital. And do you not think that you are capable of even more than a simple plant?

In my law practice, there are times when there is so much to do there are just not enough hours in a day to get it all done. I may work late into the night, making sure everything is taken care of. And then the cases get completed, or something else shifts, and there is quiet time.

Having learned from my past experience, I now savor and utilize these times to their fullest, instead of obsessing about not being constantly busy. Can you imagine what it would be like if the phone NEVER stopped ringing? Of course we all love to welcome new business but it is just as important to welcome the spaces in between.

Slower times are a time for planting. In order to plant you must first prepare the soil, remove the old debris and make room. Whether you are considering a new career direction, or a new direction altogether, it is the same. Slow times are the perfect time to explore your creativity. I spend my slow times writing or updating my blog, something I love to do and rarely have time for anymore. I use them to explore new ideas I have wanted to try, or to visit places I've wanted to go.

There is an ebb and flow to Life and I am a part of it. So are you. We cannot expect the waves to constantly crest; they must first subside and return to the sea. Marianne Williamson says that we are like waves on the ocean, each of us thinking that we are different from other waves and not realizing we are all part of the same ocean.

I agree. And once we realize this truth, we need to accept and allow the nature of waves. Everyone does not "crest" at the same time. We need to honor our seasons and get in touch with the power of stillness in motion. That is when the universal rhythm is felt. That is when we discover who we truly are. You can no more force yourself than you can force a flower to bloom. So don't try. Realize that you are in the right place, at the right time, doing the right thing. And so it is.

Tuesday, September 7, 2010

The Hazards of Being Technologically Impaired


Two days ago, I bought my first iPhone. Being slightly resistant to gadgets I don't know how to work, I didn't come by it voluntarily. No. I got it about two months after I left the charger for the old phone in Saugatuck, Michigan during a visit there. Since my "old" phone was so old they don't even make that charger anymore, I limped along using only the car charger until I finally decided enough was enough and bought the iPhone.


Getting it wasn't easy, either. First, I went to the AT & T store, who had none available. My son said to go to the source; the Apple store. There, after waiting in line for some time, I found out they also had none. Everyone who works there has a slight air of superiority, as if the rest of us just weren't quite up to speed on the latest technology (in my case, they're right). When I did speak to a salesperson, she told me about all the cool iPhone cases, crystal covers to protect the glass front and back, Mobile Me, etc. that one can get to make a cool phone even cooler. None of these items are available in the store, however. In fact, it seemed to me that very little was actually available in the store besides demo products. They just wanted the hoi polloi to know they existed.

Apple store employees also, apparently, have no idea when their products will be arriving. There's no day of the week when deliveries come; it's just something you have to call in the morning (early!) to find out. And if by fortunate chance a shipment has come in, you need to hightail it over there immediately to pick yours up. If instead you are sluggish like some of us, and wait until evening, the inventory has been depleted and you are relegated to calling the store the next day to see if another shipment has come in.

It looks like a great gig to me. They're mysterious, hard to get, and a treasure any fool would be lucky to get their hands on. So the buyers come flocking in, hoping for the chance to pay two hundred bucks for a cell phone. There doesn't seem to be any recession going on at the Apple store.

Nevertheless, after my second wasted trip, I decided just to go online and order it myself. (And by "I," I mean my son.) He ordered it, ported my existing number over, and lo and behold, 4 days later, my shiny new iPhone had arrived and was left sitting on my neighbor's porch. (They delivered it to the wrong address.) Still, it was a lot closer than I'd gotten for the last two weeks.

After all this excitement, it was time for my next big move: Figuring out how to turn it on, and use it. My son, in a hopeless attempt to get me to "figure things out for myself" told me to take it to the AT & T store after the phone had sat connected to my computer, allegedly transferring some application for two days. So off I went, and the accommodating staff quickly helped me complete the process of porting my number.

What a thrill! At last, now I can be checking my emails and furiously texting messages in court, as I have seen so many other lawyers do. As I walked out of the store, I decided to call my son just to let him know that I was all set, on my own. Then I noticed that all my "Contacts" were email addresses...no phone numbers. (That must have been the transfer that was taking place on my computer for those 2 days.)

Well, no matter. I'll just type the number in myself. I hit "Contacts," typed in Alex's name, and number. Then I sat in the parking lot, trying to figure out where the "Call" button was. Couldn't find it anywhere.

Being the highly educated professional that I am, I did what I always do when faced with such technological challenges. I got frustrated, and immediately blew my top at what kind of an idiotic device this (expletives deleted) iPhone was, anyway. After angry words and cursing didn't work, I resorted to using my old phone, which was sitting patiently in the car with about 30 seconds of power left. I called my son, asking him how in the heck I was supposed to use this stupid phone that had no call button. He patiently explained that I needed to press the line of text that listed his mobile phone number.

Oh.

Okay, so that went well. I called him back triumphantly...and found that he sounded like he was a million miles away, using a tin can. I turned the volume up to its highest level, told him to speak up; and still, nothing. Again, I was instantly frustrated and mad. By then I was back home, where I could prove to him that it wasn't me, it was this stupid, defective phone. He asked if I had asked them about it at the AT & T store. Of course not, I said. I left there the minute they got my phone working.

He couldn't figure it out, and I felt cheated, for having received such a faulty phone. Still, at his urging I went back to the store and told the clerk my problem. She said, "Take off the plastic." What?? No way could that fix this obvious defect. To humor her, I took it off. Much to my amazement, the volume was fine. After two days of waiting, I could now make a phone call!

To all you show-offs out there who are laughing at me for being in the Dark Ages of phones, I say just wait! Another month or so, and I'll have figured out how to use the calendar. (Okay, it's not quite that bad, but close.) And frankly, I haven't even tried to check my email.

I've heard it said that crossword puzzles, and trying new things, are great ways to keep your mind sharp. Well I don't like crossword puzzles, but it looks to me like I've got a year's worth of opportunities to try new things with my new iPhone alone. And luckily for me, I've got two smart kids for backup, that seem to know all about them.

Wednesday, August 11, 2010

Look Out, World. Michigan's Coming Back!!


Dateline 4 August 2010: In a Yahoo! real estate article discussing which housing markets will be the strongest by 2014, Michigan came in third behind top-contender Washington State, and second-place Oregon. Okay, maybe it's not time to open the champagne yet, but according to the article, by the year 2014, housing prices are expected to jump 33.1% in the Detroit-Livonia-Dearborn area.

It's true that, since reaching a peak in 2006, housing prices have plummeted 60.5 percent, so we're really only regaining half of that former value. But who cares? If "no bad news" is the new "good news," then a 30% increase has got to be considered fantastic! All the more reason to revel in our beautiful state.

Saturday, June 26, 2010

Remember to Chill

OK, I will admit it if you will: I have forgotten the names of people while I was talking to them! I have lost my car keys, misplaced my glasses and forgotten why I walked into a room.

How about you? Does it seem like your memory is playing tricks on you as you age? Well, there are reasons for that and very few of these reasons are related to diseases such as dementia and Alzheimer’s.

As a straight-A student back in college, I would pore over my study notes until they were etched into my brain, just before a test. It was almost like cheating. I would study right up until a few hours before the exam, then go in and take the test. The notes were so clear in my head that I could literally go through the pages and find the correct answer. I took that ability for granted, until the end of last year.

In December 2009, I began noticing that I had trouble remembering things. This caused me some alarm, and I began a quest to improve my short term memory. Where else but Google, of course! I found nuritional supplements that allegedly increased oxygen to the brain; a major cause of memory loss, and also discovered a site which proclaimed it was a "Virtual Mental Gymnasium" - My Brain Trainer (http://www.mybraintrainer.com/).

Both were helpful, especially My Brain Trainer. The site offers free exercises that test your brain's age, among other things. I became a huge fan, and would start each day doing the "brain age" exercise until my brain tested at a mere 21 years old. I also took the nutritional supplements religiously.

Nevertheless, there were times when I played the Memory Game on My Brain Trainer and felt despair. The Memory Game has 3 different levels; beginner, intermediate, and advanced. The beginner level, for example, has 16 pictures of animals (8 matches), which it displays for a short period of time. The pictures then disappear, and the goal is to remember where the matches are. Time after time, I was frustrated at the number of tries it took me to get them all. As the pictures disappeared, so did my memory of where they were!

Then at the end of March, I went to visit my friends in Japan. Such wonderful friends they are! They had everything planned for me, and took care of all the arrangements. The only things on my "to do" list were showing up on time for a tour, or deciding where I wanted to shop that day.

But the best thing of all was how loving and accepting my friends were of me! Never mind that Americans are quite a different lot than Japanese, in so many ways. They loved being with me, and I loved being with them. Although in general I lead a very pleasant life, I can remember going to bed at night in Japan, and just feeling pure happiness.

One night in Hong Kong, I played the Memory Game on my laptop, just for the heck of it. To my astonishment, my memory had vastly improved! And that's when I learned the real cause of memory loss - stress.

Stress kills your memory. The stress system is designed to ensure survival. It helps us fight off an attacking dog or flee from a snarling bear. As important as that is, however, we humans do more each day than merely survive. Stress releases cortisol in the brain, and that can lead to a myriad of different problems for us. If we want to have a good, healthy memory, we need to do all we can to reduce the need for fight or flight stress responses.

Not easy in this modern world of increasing challenges, but essential. Interestingly, when I first returned from Japan my memory quiz scores had improved by 30%. But as time marched on and I got caught up in the ups and downs of Life, I saw my scores return to their former levels. I noticed that if I am in the middle of a quiz and hear a distracting noise, my scores drop even further.

We're all in this world together, so I imagine I am not alone in this problem. And unfortunately, we are not always surrounded by loving friends who appreciate us. Instead we often feel surrounded by nothing but problems.

But there are things we can do to chill out in the midst of the maelstrom. Taking a nap in the afternoon while listening to soft music, if you can do it, is a great way to shift gears and leave the tension behind. Watching a comedy is another. So is petting a dog or cat (unconditional love is good for the soul).

The most effective way of all, however, is to remember to stay present. To be in the moment, not regretting the past or worrying about the future, is the best way to eliminate stress. The next time you feel stressed, remember to ask yourself, "What is lacking in this moment?"

Usually, nothing. It's just that our minds have run away with us. Sometimes we are so caught up in our minds that we don't even realize where we are.

As one person, we can't change the world. But we can change the world within. And when we do, we can begin to remember what it feels like to be at peace. We can begin to remember.

Wednesday, June 2, 2010

Is Less Really More?




" In 1845, Henry David Thoreau (1817-1862) quit work at his Dad's pencil factory in Concord, Massachusetts and moved to Walden Pond, where he remained for two and a half years, building a small cabin in deep woods and undertaking an experiment in solitary living..." Thoreau's cabin cost him under $30 to build, (today's cost: about $700)

In 1854, he published "Walden," a famous work, considered by some to be practical philosophy, a "how-to" for alternative living, an atheistical guide for the perplexed, or just natural history. Although virtually unnoticed for 60 years, it came in time to be judged the finest example of writing in America, not only at home, but in Europe where it is even more highly regarded.

To some of us, myself included, this seems like a quaint but unrealistic way to live. Yet, as more and more of us are living longer and longer, the trend is clearly toward simplicity. So what's wrong with living simply and not having to buy the latest bling?

Nothing, according to an article, "The Leap to Cheap," I just read in the July/August AARP (yes, that's right. AARP. They have a great magazine.) Written by self-proclaimed cheapskate, Jeff Yeager, the author rode his 30-year-old bicycle across the country to interview people who are living "alternative" lifestyles.

By "alternative," he means, making due with less, anti-consumerism types who wash their own dishes instead of using a dishwasher (to save water and energy), whose children delight in finding their prom dress for $12.50 at the thrift store, and who love to go out shopping...so they can laugh at the foolish things other people spend their money on. In short, people whom I spent most of my life thinking of as weird.

For example, I remember a friend of mine, who loved to go shopping at a place she called "Valu Valage" (i.e., value village). A former judge whose father was a doctor, it wasn't for lack of cash that she bought on the cheap. But I didn't understand that at the time. I went with her once, and cringed as she pored over pre-worn outfits, looking for her daughter's homecoming dress. I was so shocked I ended up giving her a gold-sequinned Oleg Casini dress I'd worn just once, for her daughter to have. Just so she wouldn't buy resale.

But that's the old way of thinking. Now, buying resale is where it's at. To me, such things reminded me of my lower-middle class upbringing, of poverty. Saving pennies, doing without and such, not me! Interestingly, though, when the 2008 stock market crash wreaked havoc on a stalled economy, many of us began to downsize and in the process re-discovered our lives. That is, our family and friends.

In the AARP article, the author interviewed a family of former high rollers, who now revel in the wealth of their family connections. The husband, formerly a high-level executive, quit his corporate job a decade ago and started a home inspection business with his wife. They typically earn $80,000 a year and a few years back moved from their 8,000 square foot house to a home one/third that size.

"Moving made us realize how much we owned that wasn't being used and wasn't necssary," says the wife. When they considered how much most of us Americans have compared to the rest of the world, they were embarassed.

After reading this article, I began to understand and appreciate the trend toward down-sizing and simplicity. It makes a lot of sense. We are all (hopefully!) living longer, healthier lives. If we are going to be around a long time, we need to start living smarter. I mean, simpler, and enjoy the dailly blessings we are surrounded with every day.

Friday, May 14, 2010

American Airlines - Customer Service At Its Worst

5/4/2010: I’m sitting here on the bed at the Comfort Inn near the Dallas/Fort Worth airport. It’s an okay room, but the problem is that I am supposed to be in Michigan and instead I’m sitting here on the bed at the Comfort Inn in Dallas. No suitcase, no change of clothes, no vitamins, etc. The man at the desk was kind enough to give me contact lens solution and a toothbrush, because I didn’t even have that.

I’ll be getting up at 4 a.m., and riding back to the airport, hopefully to get a “stand by” ticket on the earliest AA flight out. According to American Airlines, I’m lucky I don’t have to pay for the ticket (although I do have to pay for the hotel). I’m here because of a mistake by their employee; however, they don’t care.

This is a pretty lousy ending to what was a very nice trip with friends to Miami. We rented a condo at the Fontainebleau, and had a great long weekend. I was supposed to fly home tonight, and get back to work in the morning. Unlike my trip here, first class and non-stop, this trip was economy, and two flights.

From Miami, I flew to Dallas/Fort Worth, where I was supposed to catch AA Flight 2500 at 7:45 p.m. to Detroit. I landed here at 7:00 p.m. (Florida and Michigan time). I thought that meant I’d be leaving 15 minutes after landing, which was perfect for me.

I went to the appointed gate; D28, and asked one of the two employees standing behind the desk if this was the right gate for the flight to Detroit. “Oh yes,” the man answered, “But you are not boarding in 15 minutes. It’s only 5 o’clock here; we’re on central time.” I said, “You mean I have over two hours to wait?” “Yes,” he said.

I was disappointed. I was wearing heels, carrying a heavy laptop bag, and I was ready to go home. He told me there was a lounge I could sit in upstairs and watch TV. So I did. I went up and sat in the comfortable chairs, watched TV, read my book, had a glass of wine, and then went down to the Pro Shop and got a shirt for a family member.

At 9:00 p.m. on my watch (which meant 7:00 p.m. in Dallas, according to the American Airlines employee), I went back to the gate and sat down. It was pretty quiet, and I wondered why there was no notice about the flight on the sign at the gate.

Finally, at 9:15 p.m. my time, I went to an American Airlines employee at D30 (since there was no one at D28). She said the flight had left an hour earlier, and since it was so late, I’d have to pay for another ticket! I told her I’d been informed by an American Airlines employee that there was a 2 hour time difference between here and Miami, and asked for a supervisor, thinking they would help me out.

The supervisor wasn’t much better. She asked me what the employee looked like, and when I described him, told me she didn’t have any employees like that. She said it was probably someone who came over to push someone in a wheel chair.

What??? I told her there was no one around to push; the gate area was empty. She said, “Yeah, but sometimes they hang around.” I told her he was behind the American Airlines desk at the very gate I was to leave from, and he confirmed that the Detroit flight was scheduled to leave from that gate. Moreover, there was a female employee standing right next to him when he told me that it was only 5 p.m. (when I thought it was 7 p.m.), and she had said nothing when he told me there was a 2 hour time difference from Miami.

“Maybe she wasn’t listening,” she said. “So,” I asked, “You are saying that because I believed an employee behind your desk who wrongly told me there was a 2 hour time difference, and although the woman employee right next to him did not correct him, and therefore I missed my flight, that I am stuck here with no flights out until the morning??”

Yup. That’s what she was telling me. In fact, at first, since my ticket was purchased with rewards points (apparently American Airlines also penalizes you for spending thousands of dollars and thereby earning enough points for a plane ticket), I couldn’t even get the earliest flight out. No, I was stuck there until about noon, thereby killing another day.

On top of that, I had to pay for the hotel room! But not to worry! I would get their “special rate.” (Not to mention that I hadn’t had any dinner, which they also were not going to cover.) I told her I needed to get back to work and asked about the 6 a.m. flight. “Well,” she said disinterestedly, “If you want to come early and try to fly stand-by I guess you can do it.” (Turns out there were 20 empty seats on that earlier flight. But far be it from American Airlines to be accommodating.)

So without my luggage, or any necessary toiletries, I took the shuttle to the Comfort Inn. There, I called American Airlines to see if maybe there was someone at the Airline who did give a care about their customers. Sadly, there wasn’t.

Instead I was transferred to another, equally accommodaating supervisor who told me I could send AA an email if I wanted to, or try to find someone to talk to at the airport in the morning. Thanks a lot.


The bottom line to this story is that I am stuck in Dallas in a hotel I don't want to be in, hoping to “squeeze in” stand-by on a flight with 20 empty seats in the morning. And what does American Airlines propose to do to compensate me for the inconvenience, the aggravation, the wasted time, and additional cost?

Absolutely nothing. They could care less if I ever get out of Dallas. Be forewarned if you ever make the mistake of flying American Airlines. If there are any glitches, whether yours or theirs, you are simply out of luck. They don’t care about you.

Usually I like to write about positive, upbeat things that happen in my life. There are other airlines I've flown who have been absolutely wonderful in their customer service.


For example, once on a United Airllines flight, we were grounded in Chicago for several hours due to high winds at our destination(clearly not their fault). Nevertheless, they gave us all a voucher to compensate us for the inconvenience. We didn’t even have to ask!


And I just returned from a wonderful trip to Japan on Delta, and to Hong Kong on ANA (Asian National Airways). I was served excellent meals, free wine, and was treated with the utmost courtesy in every way. Not to mention, the flights went smoothly and they offered a variety of free movies. This, although they had to communicate every message in at least three different languages! They were up to the challenge, and the airline employees’ communication skills at both airlines reflected excellent training in customer service.


In sharp contrast, American Airlines treated me shabbily, showed me no consideration despite the fact that it was due to the incompetence of their employees that I missed my flight. In fact, when I told the supervisor that I have a fairly popular legal website and I was going to warn the readers of my blog about the bad service I experienced at American, she responded, “You can go ahead and write on your blog if you like.” Nice.


But I’ve learned my lesson, and I hope my experience will save you the trouble of flying the unfriendly skies of American Airlines. At a time when most are still struggling to recover from the global recession, it seems that American Airlines is doing so well they don’t need my business, and therefore don’t have to treat me with courtesy or respect. They don't have to worry. They won't be getting any more business from me.

Saturday, April 24, 2010

A Note of Thanks to Some Very Special People

April 24th: I waited until I had finished all my travel posts to write this letter of thanks to my "host family" in Japan. I wanted to be sure I remembered every wonderful day, while it was still fresh in mind. Thank you letters always seem inadequate to express one's true feelings of appreciation, especially when there is so much for which to say "thank you." Nevertheless, I am going to try.

Mr. and Mrs. Chiba: (Yoshimasa-san and Fumi-san): Ten years ago when Kentaro returned home from staying with my family in the United States, you wrote and told me, "Just get your ticket to come over here and we will take care of the rest." Year after year at Christmas, Fumi-san would send me a beautiful card and gently remind me that you hoped to see me soon. Some years, I would write back and say, "Yes, I"ll be coming this year!" Then Life moved along, time passed, and I didn't come.

As you know, it wasn't until Kentaro wrote me this year and told me it had been ten years since his visit and "high time" I came to Japan, that I decided to just get my ticket and figure the rest out later. I certainly had no expectation that you would do anything, other than be glad to see me. You owed me nothing. Now that I've come, though, I am sorry I waited so long to reconnect with you and your wonderful family.

To my surprise and eternal gratitude, you planned my whole trip based upon your excellent recall of the things I loved about Japanese culture, and your guess of what I might like as a tourist. You made a special effort to get permission for me to see the incredible Imperial Villa at Katsura, and the Imperial Palace. You scheduled me for tours that gave me a good understanding of Japan's culture and history. And you chose a spectrum of hotels for me to stay at, that gave me a glimpse of the modern and ancient Japan. Yoshimasa-san, you even remembered that I was a Bruce Lee fan and suggested I visit Hong Kong while I was there. What a great idea that was.

Every place that you picked for me was perfect! From the Da-Ichi when I first arrived (I had so much fun pressing buttons to control everything in my room from the drapes to the alarm clock, once I figured out how to use them), to Hiiragiya Bekkan (where I awoke throughout the night to pinch myself and realize I was in such a gorgeous, authentic Japanese setting), to the Tokyo Bay Hotel Tokyu, where Kentaro and I watched the Disney fireworks from the Juan Sky Lounge on my last night in Japan, as well as every hotel in between. Perfect.

Had I been given the chance to choose anyone in the whole, wide world to be my hosts for my first visit to Japan, I could not have chosen better hosts, or friends, than you. It is easy to see why your children are such outstanding individuals. They get it from you.

Yoshimasa-san, thank you so much for your kindness and generosity. You have much depth within you, a true intellectual, expressed to me through your various acts of thoughtfulness and courtesy. Thank you for welcoming me with books on how to communicate in Japanese, in both Tokyo and Kyoto. (You knew I would need them!) Thank you for allowing me to share in your birthday celebration, and for accepting me, as a gregarious American who knew very little about Japanese culture, and probably made a million faux paux. Not to mention putting up with my loud yet enthusiastic singing during our family karaoke night, and even making a DVD of it for me! It was such a fun night, and one I will never forget.

As a special surprise the first night I came to the Chiba home for dinner, you showed me a DVD of Fumi-san demonstrating the tea ceremony at my house, ten years ago. Although you made me a copy of that DVD I am sad to say I have not been able to find it in my luggage. Nevertheless, I appreciate your making it for me. I keep hoping I will discover it tucked away in a side pocket.

Fumi-san, there is nobody in this whole world who could meet you and not love you. Your countless thoughtful acts (like that umbrella you gave me for Hong Kong, and making sure my slightest whim was satisfied for shopping, food, or activities) while I was with you, your patience, and obvious good humor created an atmosphere of happiness for all, wherever we went. You are so much fun! Thanks for your energy and your seemingly effortless ability to take in a situation and make sure things go smoothly for everyone. Thank you for caring for me when I felt under the weather, for putting up with my dumb jokes about bugs at the Imperial Palace (obviously I was delusional), and for trying to fill me in on some aspects of Japanese culture (like Geiko and Maiko) that I "might" not have known. Thanks for putting up with my incessant desire for cappuccino, and for allowing me to join your family in celebration of Yoshimasa-san's birthday. Thank you for the wonderful "Bon Voyage" lunch on the day I left, and for waiting to wave goodbye, after I finally got through the metal detector. Thank you for making me feel so loved and at home, halfway across the world from where I live.

I waited to unwrap the parting gifts you gave me until I got home. I love them! Thank you for the green tea (and the special green tea for the tea ceremony), the special wiping papers, the lovely Echizen Urushi box, and the delicate and beautiful chopsticks holder set. The Kyoyki company, who made the chopsticks holders, included a paper that said:

"Kiyomizuyaki is a traditional distinguished handicraft pottery of Japan. It is completely hand-done by the most outstanding artist who works extremely skillful and artistic. It shows their fertilized one thousand years of generation to generation-history and beauty of the dramatic four seasons of Japan. We hope you would love it as one of your treasures with special appreciation." I will love it as a special treasure, Fumi-san. Thank you.

Mari: If Jake Shimabukuro ever got to know you, I am afraid his fiance would be out of luck. He would definitely fall for you! Thanks so much for being there to welcome me the minute I set foot on Japanese soil, and for patiently try to explain your way through my ignorance of the Japanese language. Thanks for your beautiful smile, and bringing your "boyfriend" along, so that I got a chance to hear you play and sing with your sweet voice. I hope that one day I will come back to see you giving a performance. Thanks for laughing at my goofy jokes, and being so kind to me. You are lively and fun, like your Mom. Thanks for the saki (that I never got to try, thanks to the metal detectors), and for making my time in Japan so absolutely wonderful. Thank you for the beautiful scarf, that I wear almost every day. I love it!

(P.S. I looked up to see if it is appropriate to refer to you and Kentaro as "san," or not. It seems like it is okay, but if it is not please forgive me. I mean no offense, and I do have the highest respect for you both. I just think of you "Mari." Must be your Hawaiian roots, lol.)


Kentaro: It was a bright day when Christina Wardell called me up to tell me about my new exchange student (you!). I felt close to you when you were here, and when I saw you ten years later in Japan, it was like I'd just seen you yesterday. Although you said your English was not so good, you talk like a natural! You are a young man, and I know hanging around with your "host Mom" is probably not the coolest thing on your list of ways to have fun. But you made me feel like it was. Thank you for that.

Thank you for picking me up at the airport, where I suddenly realized I was in a country where I didn't know the language, and for taking care of everything. Thanks for taking me to see Dr. Emoto's office, and spending the cold day tramping through the rain and sleet with me. Thanks for showing me Uniqlo, and Evisu, and other cool places you knew I would like, once I opened my mind to them. Thanks for the jokes about the kcals. Thanks for remembering your brother and sis in America, and worrying that Alex would be concerned if I didn't call. Thanks for taking off work to spend time with me. Thank you for your thoughtful parting gifts; the CD's, the Hard Rock Tokyo shirt to add to my collection, the lovely scarf that you and Mari bought me. You know I love you like a son, Kentaro, and you are always welcome here. You are truly the best. Thanks for being so cool.


Tristan: Although we didn't get to spend a lot of time together, I really appreciated your thoughtfulness in worrying that I was sick and sending me medicine, and coming along on the last day to carry my huge suitcase in Kentaro's absence. Thanks for sharing some of your family's illustrious history with me, and your Uncle's book. You were Kentaro's best friend ten years ago and you still are today; it's easy to see why. Thanks for giving me the goodbye gifts, for me and my family, just as I was leaving to catch my plane. The kids really loved them! Alex wanted the sumo wrestler, and Alexis wanted both of the ninja guys (although she super liked the "black ninja"). You are smart and kind and I know you will go far in Life. Just don't go too far! I want to see you again. Peace.

I love you all, and I will never forget the incredible time I spent with you in Japan!

Friday, April 23, 2010

Back to Japan

April 8th: At 4:30 a.m., I get up to ensure that everything is ready to go for the limousine bus coming at 6:30 a.m. to take me to the airport. I'm headed back to Japan on an ANA (Asian National Airways) flight, and then tomorrow, back home.


By now it seems that I have become one of those people who drone on endlessly about their trips. I don't care. First of all, I've only gotten 3 comments on my travel posts (i.e., every post for the month of April), and all of them came from Asian porn sites. So there's no one to be offended. Second of all, I'm really writing these posts as a record, for me, of the best trip I've ever taken. Also, there are some people I love in Japan who might be reading this, and I want them to know how I experienced the trip they so beautifully planned for me.

On the flight back, I again watch "It's Complicated." It's funny, it's in my age group, and I love Meryl Streep's character. Also, I want to check out the clothes she's wearing so that I can emulate some of the styles. (A bit more laid back than my own.)

When I get off the flight, I spend 45 minutes in the immigration line with my backpack suitcase which is filled to the brim with my clothes, souvenirs, and a "ton" of jade stuff. I'm guessing it weighed 50 pounds, and it was a long wait in line due to the number of people entering the country. This was my first, and last, experience with a backpack. I immediately gave it to my son, Alex, when I got home. My kids grew up with backpacks. They're used to it.

Once I finally emerge from customs and immigration, I survey the crowd, looking for Kentaro. Unfortunately, there is a misunderstanding on my part. I forgot that Kentaro gave me the information about my last hotel, and told me he had to work today and couldn't be at the airport. So I get a chance to discover just how challenging it is to navigate in Japan on my own, without my friends' thoughtful assistance. After repeated requests for help one of the ANA staff members comes and shows me how to use the pay phone (the instructions are all in Japanese, and I don't have the right coins), then lets me use the company phone to call Fumi-san and find out the name of my hotel: Tokyo Bay Hotel Tokyu.

When Kentaro and Mari picked me up on March 28th, he told me that he had booked my last hotel near the Narita Airport, and also that it was near Disney Tokyo. When I tried to find a cab or bus to get to the hotel, a man in a suit with a luggage carrier asked if I needed a cab. I said yes, and he told me the cost to my hotel would be US$170. It seemed a lot for a hotel close by, but by that time I was stressed out and tired from lugging the backpack, so I let him escort me to the ATM, where I took out 20,000 yen. He then took my luggage out to his van and gestured for me to step inside.


We drove for a long time, about an hour. I was just wondering if I'd made a mistake, hopping into an unmarked van with a stranger, when we pulled up to the Tokyo Bay Hotel Tokyu in the Chiba prefecture. Given the distance, I understood why the trip cost so much. Although there were plenty of hotels right next to the airport, Kentaro later told me he felt they weren't good enough, and he didn't want my last night to be in a bad hotel. How thoughtful is that?

The hotel he picked was indeed beautiful. Inside, it looked like a fairyland, with a large structure in the middle resembling a carousel and ponds with stepping stones and other magical edifices inside, all in the Disney theme. I didn't have a camera and have searched on Google unsuccessfully to find pictures of the massive lobby. All I could find is the picture above.

Kentaro soon called my room shortly after I arrived, apologized for the misunderstanding at the airport (which was all my fault), and asked if I felt like having any company tonight. He works in nearby Roppongi. Wikipedia says Roppongi is a district of Minato, Tokyo, famous as home to the rich Roopongi Hills area area and an active night club scene. I remember one of my tour guides mentioning that it costs one million yen per month to rent a home in Roppongi.

Anyway, I told Ken sure I would be happy to see him. He was going to stop in after work at about 7:30 -8:00 p.m. My plane had landed at 3 p.m., and I got to the hotel around 6. I was beat. I had a meal in one of the hotel restaurants, took a quick bath, and was about to grab a nap when I got another call. Ken was there. It's worth missing a nap to see Ken, so I quickly got dressed and met him at the door.

I really appreciated Kentaro coming to see me after working all day. Ken is a salaried employee, which means that he is paid as if working from 9 to 6, regardless of how long he works. If his boss gives him an assignment at 5:30, he works until it's finished, even if that is 9 p.m. There really seems to be an incredible work ethic in Japan.

Ken told me there was a sky lounge in the hotel, and I asked Ken if he wanted to go up there for some champagne. We did, and shared a few splits of Moet while enjoying the view of Disney Tokyo and watching the buses with mouse-shaped windows drive by. At one point, there was an incredible fireworks display, and we had a perfect seat, right by the window.

Although there was a large stage in the Juan sky lounge, the place was empty when we were there. Every picture I've found on Google only shows people on the stage and not, as I had hoped, the lounge itself. We share three splits in total, and then our server came and gave us two gold plastic balls with "Moet" on them. They opened to reveal a little charm that said "Moet" and hooked on your glass. Although, as Ken remarked, the "jewel" on the charm was the "same quality as you could get at Claire's," (the American discount jewelry place for teens), still it was a nice little souvenir of my last evening in Japan.

Kentaro had to work the next day, so I wouldn't get to see him. Before he left, he gave me many gifts from him, Mari, and Fumi-san. Some I opened while he was there, and one of them was a beautiful scarf that he and Mari bought for me. I love it, and have worn it almost every day since coming home.

April 9th: I have my last breakfast in Japan, reading The Japan Times. Soon, Fumi-san, Mari, and Kentaro's friend Tristan come to travel with me to the airport. Again, as is always the case when my friends are around, I cannot so much as pick up a tiny bag. They insist on doing it for me (once the porter has released them to us). It's interesting that, at the Tokyo Bay Hotel Tokyu the porters are all girls, and small ones at that. I can tell you, the young lady who came to retrieve my luggage from the room and take it to the transport bus had her hands full, trying to get that massive blue suitcase on cart! After that, Tristan was the lucky one who got to carry it.

At the airport, we check in and get rid of the heaviest bag. The backpack was tucked safely inside it, awaiting its new owner. Fumi-san, clearly an expert at arranging enjoyable gatherings, surveys the restaurant options and explains the descriptions to me. There are pictures, but all the words are Japanese. We select a beautiful restaurant in the traditional Japanese style (yes! even at the airport), and enjoy a glass of tea while we await our food. As it happens, Fumi-san selected a fresh vegetables salad and delicious sesame soup. After trying it, I add a bowl of soup to my own meal.

Kentaro was texting Mari to ask what we were talking about, etc. Mari gave me two "juice boxes" of a brand of saki she said was very good, and Tristan gave me 3 keychains for myself and my kids. (Which they loved!)

We were all laughing and having a great time at lunch. Suddenly, we looked up and it was time to go! Kentaro called Mari and she put me on the phone just as I was gathering my things up. As soon as I heard Kentaro's voice, it dawned on me that I was leaving these wonderful people and I got choked up with emotion and started crying!

Then, I had to go as the boarding was very soon. Tristan, whose family lives in the Phillipines and calls Narita Airport his "second home," advised me that my gate was very near the metal detectors I was passing through. So I shouldn't have any trouble getting there in time.

At the metal detectors, my two juice boxes of saki and a tube of self-tanning lotion was disallowed, and so I had to leave them behind. This took awhile, to get everything else crammed in my bag, and now time was really running out. Finally, I was released and began hurrying down the hallway, looking for my gate.

I heard a lot of knocking on the glass wall above me, and finally looked up to see Fumi-san, Mari, and Tristan furiously waving at me. I furiously waved back, tried to tell Mari they'd taken my saki, then blew them a kiss and ran to my gate, just in time.

Then I found my aisle seat on the plane and made myself comfortable for the smooth and uneventful 13 hour flight home.

Thursday, April 22, 2010

Hong Kong's Jade Market and the Bruce Lee Statue

April 7th: I began my Google search for the Bruce Lee statue in Hong Kong while eating breakfast. It took about 5 seconds to find out everything I needed. On Wikipedia, I read "Hong Kong gave honour to "Chinese film's brightest star of the century", when it unveiled a statue of the martial artist Bruce Lee."

"The Hong Kong memorial was made possible by fans of the actor, who died on July 20, 1973 at the age of 32. The Hong Kong-based Bruce Lee Club raised the $US100,000 for the statue after pleas to the government to honor the icon failed to produce anything. The 8-foot-2-inch (2.5 metre) bronze statue was erected, along the Avenue of Stars attraction near the waterfront at Tsim Sha Tsui. It shows a classic Lee poise, ready to strike, as in the 1972 hit movie Fist of Fury. "We want people to know about the legend of Bruce Lee." said Hew Kuan-yau, a member of the Bruce Lee club committee. The statue was unveiled by Bruce Lee's brother Robert on November 27, 2005 the 65th anniversary of Lee's birth."

I looked at the shot of that statue, towering over the waterfront on the Avenue of Stars, and determined I would find it before my short Hong Kong visit ended. However, I had some requests for jade from people back home, so I did a search for "cheapest place to buy jade in Hong Kong." Thus I found the famous Jade Market. (Gosh, I love Google. What did we do pre-Google? Suffer, I guess.) The description, by the Hong Kong Tourism Board, read:

"A visit to the Jade Market in Yau Ma Tei will provide an insight into something very important to Chinese people - Jade. The written character for jade means a combination of beauty and purity. The stone, in all its many hues and colours, is associated with long life and good health. It is smooth and cooling to the touch. Many people wear a jade bracelet to ward off all sorts of health hazards. Grandmothers routinely buy a piece of jade for newborns.

Located on Kansu and Battery streets, the Jade Market is a collection of around 400 stalls selling a wide range of jade pendants, rings, bracelets, carvings and ornaments. Open from 10am to 5pm, the market is also the main gathering place for buyers of this fine stone who today still communicate with secret hand signals when making a purchase.Nearby is Jade Street, located on Canton Road between Kansu Street and Jordan Road, where shops operate from every Monday to Saturday from 10am to 4pm. A giant jade stone weighing three tons has been placed at the junction of Canton Road and Jordan Road as a landmark. "

I also read up on what jade was the very best (I saw none of it at the jade market), and decided to go there first, so that I could have the rest of the afternoon to enjoy the grandeur of the Bruce Lee statue. I rode the elevator down to the lobby and asked the desk clerk for another little instruction card to hand the cab driver. I saw that I needn't have worried about finding the best place for jade. It was one of the check boxes on the card.

It was cloudy, windy, and raining as I left the hotel, so I brought the umbrella that Fumi-san had thoughtfully loaned me. I looked out the taxi window at the imposing tree-filled mountains, ringed with heavy clouds, and wondered if it was ever sunny in Hong Kong. Apparently it was, sometimes, since it was sunny in one of the photos of the Bruce Lee statue. But the weather I saw was more like that in Picture 1, above. What happened to the 75 degree temperatures predicted for my stay?

The cab driver dropped me off at the jade market, and I walked in. Except for the items sold, it looked a lot like a flea market I had visited in Florida, U.S. The Jade Market consists of row after row of tiny stalls, manned by the owner of the items offered. I went up to the first stall and began looking at the bracelets, statues, and necklaces he had for sale, to see if they fit the bill. He immediately started packing up everything I showed an interest in or had even picked up to examine. I told him no; I wanted to look at all the stalls before I bought.

He grabbed his calculator and showed me the price. When I said "No, I want to look around," he marked it down. I wondered why he was so intent on getting me to buy from him at that moment, but I soon found out that every one of the over 400 stalls had pretty much the same things for sale. He knew if he didn't grab me the first time, the odds of me making it back to his stall through all the other equally aggressive sellers, was pretty slim.



Nevertheless, I moved on without a purchase, resolved to look at everything before I bought. That lasted four stalls. Each and every seller practically assaults you if they either catch your eye or, god forbid, you show an interest in any item they have for sale. By stall number four I had figured out the way of the Jade Market, and the seller (who was slightly less aggressive than the rest) had some pretty lilac-colored bracelets for sale which she claimed was purple jade. Who knows? Anyway, I got what I think was a good deal on 12 bracelets.

After walking down all the aisles in the market, I noticed there were more across the street. It seems I had gone into the smaller section of the market; across the street there was much, much more. I checked some of them out, even bartered with a few of the dealers. For example, one woman tried to sell me a bracelet, showing me "HK$350" (Hong Kong dollars) on her calculator (about $45 US). I said no, walking away, and she lowered it to HK$260, then HK$100 (or $13 US). So I either did an extraordinary job of negotiating, or everything there is vastly overpriced from the start. I don't know. Anyway, the prices were a lot better than I saw in jewelry or mall souvenir stores, so I was happy.

When I returned home, I wished I had bought more from the Jade Market, as everybody would like a jade bracelet, it seems. However, the aggressive style of the sellers repelled me. I would have bought a lot more if I'd been able to examine the items without the fear that my slightest interest would result in the item being bagged up for sale and a calculator shoved in my face. I do understand that most of the sellers did not speak English, and let's face it: With over 400 stalls, competition is fierce, and price is the only difference. That style just doesn't happen to work for me.

By the time I left I was "jaded out," so I hailed a cab and pointed to the instructions the desk clerk had written down for the Bruce Lee statue. (Can't believe it wasn't a check box on the card.) Turns out the statue, on the Avenue of Stars, was within walking distance of the Hong Kong Cultural Centre which I'd visited the day before.

The driver let me out a ways from the statue, indicating by gestures that from here, I'd have to walk as it was not accessible by car. I headed out on foot in the rain, walking in the direction he'd pointed me, looking out across the water and straining my eyes to see the statue. Surely I should be able to see it from here? But no.

I arrived at the promenade along the beach (aka Avenue of Stars), and saw a familiar sight; Starbucks. Naturally, I stopped for a cappuccino, and asked them for directions. They told me I was about two minutes away. As I enjoyed my drink, and the warmth, I kept looking across the horizon. I imagined the statue of someone so important would be very large. You know, something like the Statue of Liberty. Why couldn't I see it?? I just didn't get it.

The rain and wind continued, blowing my umbrella inside out a number of times. It didn't help that I had packed only clothes for warm weather and was now freezing. Nevertheless, I was reportedly within minutes of seeing the statue built in honor of my hero, and I was not going to stop no matter how physically uncomfortable I was.

The wind whipped across my face and I was concerned that my umbrella was going to poke me in the eyes the next time it flipped inside out. But there is no stopping a true devotee. At last, I saw it. Sure enough, it was a very life-like image. It was also close to life-size. (As I re-read this post, however, I see that selective perception was at work. The description of the statue I found on Google clearly says "8-foot 2-inch." Such mundane details completely escaped me as I read, it seems, and all I saw was the picture of the statue and how tiny the people in it looked by comparison. Plus my own bias that the statue of such a great man would be huge.)

Wake up, Hong Kong! Why wouldn't you spend a million dollars building a staute to commemorate this favorite son who, 40 years after his death, is still viewed on YouTube millions of times? I happen to know there are people willing to travel to Hong Kong for the sole purpose of being close to the home of Bruce Lee.

Bruce Lee was a giant in many ways. Physically, however, he was only 5'7," one of the reasons he became my hero as I struggled with doubts about my own physical capabilities in karate class, fighting men twice my size. Seeing the statue, although a very good likeness, I was disappointed that it wasn't larger. And, not having a camera with me, I couldn't ask a passerby to take a picture of me next to it. Nor was I inclined to, as the inclement weather worsened and the rain began beating down in earnest.

Nevertheless, I'd completed my pilgrimage. I ran to the nearby mall I'd visited yesterday, to see if there was anything else I wanted to get for my daughter or myself at Uniqlo, then hopped in a cab and rode back to the hotel. After my workout, I consoled myself with another hour of reading Bruce Lee Lives! and watching my new DVD on Jeet Kune Do (featuring Bruce with one of his students), then packed to get ready for my departure at 6:30 a.m. the next day.

Monday, April 19, 2010

the 34th International Hong Kong Film Festival

April 6th: I sleep in a bit, which these days means getting up around 8 a.m. Then I order breakfast in my room (I usually don't, as I think it's overpriced. But the buffet here, from what I can see, is no comparison to the buffet in Japan, so now I'm a snob.) The room service breakfast is perfect, though. A pot of green tea, fresh fruit, apricot yogurt, carrot juice, a basket of 4 different sweet rolls, and a side order of cappuccino, with Splenda. Who could ask for more? (They do include a piece of Brie cheese, and some cold cuts which are pork. I don't eat the meat.)

Side note: In Japan, I couldn't find Splenda to save my life. Most places have either regular sugar or corn syrup. The Japan Starbucks has something called "Sugar Next," which is a very prmitive form of artificial sugar. With fake sugar almost non-existent and everyone using regular sugar, why is almost everyone in Japan slim?

I take my time getting dressed, and my watch is still on Japanese time, so when I think it's 9, it's really 8. That "gives" me an extra hour. I check at the front desk about the location of the Hong Kong Cultural Centre, where the 34th International Hong Kong Film Festival is being held. For tourists like me who don't speak Cantonese, they give you a card that basically says "Driver, please take me to..."and check the appropriate box. Then they escort you to a taxi, hand the driver the card, and you hop in the back, like an obedient child, and ride silently to your destination. Which is just fine with me.

The Hong Kong Cultural Centre is at 10 Salisbury Road, Kowloon, Hong Kong, right on the water. Started in 1984 and completed in 1989, it was founded by the former Urban Council and, after 2000, is administered by the Leisure and Cultural Services Department of Hong Kong Government. It is a place for a wide variety of cultural performances. It also has a very cool, raised platform right on the pier, which affords you a fantastic view of the harbor and the buildings on the other side.


The Concert Hall, with 2,019 seats, is an oval two-tiered auditorium finished with high quality oak, and includes an adjustable acoustic canopy and curtains. It is the home of the Hong Kong Philharmonic Orchestra and houses an 8,000-pipe pipe organ, the largest in Asia. The Grand Theatre, with 1,734 seats in three tiers, was designed for large scale opera, ballet, and musicals. The Hong Kong Film Award presentation ceremony also takes place in there. The Studio Theatre, with 300 to 496 seats depending upon the set-up, can accommodate smaller-scale theatre and performance works. Then, of course, there's the Exhibition Gallery: 4 foyer exhibition areas, 11 rehearsal and practice rooms.

It short, it's very large. I can't figure out which part features the Film Festival, so I ask someone standing in front of the building. Something I've noticed about native speakers, answering questions asked by tourists who don't speak the language. You get an answer, but since they don't really understand you any better than you understand the language, it's rarely an accurate one. (Like when I was at Itoya paper store in the Ginza District in Japan. I was sent to every floor in the nine story building, until I finally happened to find what I was looking for, in the basement.)

It's the same here. The person I asked sent me in the wrong direction, but some fellow tourists who I believe were Australian came over and steered me right. This being the last day, I don't want to miss a minute! My hope is that I will get to watch single every one of the 4 and 1/2 movies that Bruce Lee made. (The last that came out, Game of Death, was finished by a double. To me, except for the scenes where Bruce Lee fights Kareem Abdul Jabbar, Dan Inosanto and others in the Tower of Death, that doesn't count as a Bruce Lee movie. They made his character into someone I am sure Bruce Lee would not have played. But, I digress.)

My hopes were quickly dashed when I found the exhibit, however, as they were no longer showing his movies at the Festival. I had no interest in seeing any other movies, so I spent a couple of wonderful hours looking at the exhibits in minute detail. There was a pair of sunglasses that he wore, the famous yellow suit from Game of Death (copied for Uma Thurman in "Kill Bill"), pictures of Bruce with his wife and children, movie posters (I happen to have two collector's item movie posters from two of my favorite movies of his), clothes he wore, etc.

For me, it was an emotional experience to view even this relatively small collection of Bruce Lee memorabilia generously provided by his family. When I finally finished my scrutiny of every poster, artifact, and writing, I went to do what I love best; buy something to commemorate the event. I saw only one small table where they were selling anything that looked like a souvenir. It turned out to be the book, Bruce Lee Lives! released by his wife and daughter in honor of what would have been his 70th birthday. It's a wonderful book. But I can tell you, whoever planned this exhibition was clearly not an American.



Otherwise, they would have had a plethora of items for sentimental visiters to purchase. One thing we Americans know how to do is sell every item under the sun that is even remotely related to the subject of interest. Like T-shirts, keychains, every one of his training books, DVD's, and so forth. Geez, what a marketing opportunity lost! Everyone who was at the exhibition was having their picture taken in front of the exhibit (except me, of course, since I gave Kentaro back his camera). They were standing in front of the exhibits for long periods of time, just like me, scrutinizing every picture, every word. One would think that the promoters would understand just how intensely devoted Bruce Lee's fans really are. Huge opportunity, missed!! But, so it is.

Well, reading the book at the nearby Starbucks only whetted my appetite for more Bruce Lee stuff. Besides, here I was in Hong Kong, the only place the Hong Kong Legends version of his movies was supposed to be available. So, where was it??

I went back to the exhibition and the very nice young lady at the small table who was selling the Bruce Lee books. I asked her, where can I get Bruce Lee movies? She was kind enough to write out the address, phone number, and a little map of Hong Kong Records at nearby Harbor City Shopping Mall. Luckily, it was close enough to walk and so I did, following her little map and asking instructions along the way at various stores.

I went past Chanel, Hermes, even Coach, as I persisted on my search. I was accosted by Indian tailors who insisted I must need clothes made. But I resisted them all and continued on my mission, finally finding the record store, seemingly dead center of this one of many shopping malls crowded together in the area.

I was pointed in the right direction for Bruce Lee movies (luckily, Bruce Lee is a universal term that doesn't require fluency in Cantonese). I quickly bought the four available DVDs, which were documentaries or home footage of Bruce demonstrating his art of Jeet Kune Do. I even found the Hong Kong Legends version, containing all 5 movies plus extra footage for HK$390 ($50 U.S.).

Before coming to the Orient I had done a little research on Bruce Lee movies. I found out there was a Hong Kong Legends version of all the movies that not only contained additional footage, but also had Bruce Lee speaking instead of the lame British/American voice they have in all my copies of his movies. I know the script well enough that I could handle watching it in Cantonese, and I wanted to hear his voice instead of the substitute. But it said the DVDs required a special type of DVD player not available in the U.S. So I asked the clerk about it, he checked the back, and said yes, it was incompatible with U.S. DVD players. I tried to found out where I could get the appropriate DVD player but the language barrier proved too much.

By then, I'd spent over an hour and a half just finding the DVD's, and I was wondering if I could fit a DVD player in my overstuffed suitcase, even if I did manage to find the store. Then, I thought about the difference in the type of power source (i.e., the outlets needed) in each country, breathed a sigh of disappointment and decided to pass on the Hong Kong Legends package.

As I wound my way out of the mall (which was connected to another mall, and another in a seemingly endless maze), I happened upon Uniqlo, a store Kentaro introduced me to in Japan. A kind of Forever 21 or Wet Seal, it offers stylish clothes for low prices. Since I left my coat in my large suitcase, back in Japan, it was a bit cold walking around Hong Kong without one. It was supposed to be in the high 70's during my visit, but every day was dawning cold, cloudy, and rainy. So I picked up couple of light sweaters with an Oriental flair, then found my way out onto the street, grabbed a cab and headed back to the hotel (using my handy instruction card from the hotel clerk).

I'm always a bit slow to catch on to trends (for example, I didn't become a Bruce Lee fan until the late '90's, long after his death), and when Kentaro repeatedly mentioned Uniqlo to me, I was only mildly interested. There are no logos on the clothes (a must for chic in America!), and there was so much to see there I was overwhelmed. Now that I'm back home, I'm wishing I'd bought more, and there is currently only one Uniqlo in America: In Soho, New York.

Anyway, back at the hotel I went and worked out for an hour prior to poring over my new Bruce Lee book. After all, I am a disciplined individual and a grown-up, right? The minute I finished, however, I went back to the room, changed, and went two floors down to the Tin Tin Lounge for a glass of champagne and a chance to savor my treasure.

As it turned out, it was 2 for 1 time at the Tin Tin, so one glass of champagne developed into two glasses. I was already moist eyed, reading over essays about the man I admire so much. The champagne only enhanced my sentimentality, I am sure. But for me, it was a magic couple of hours I spent there before dinner. Lost in my own little world of Bruce Lee, reading different essays about him (half the book is English, the other I believe is Cantonese, but I'm not sure). In Hong Kong, however, Bruce Lee is one of the most universally admired men in the world. So everyone there understood my devotion, and in fact turned up the light over my little table in the dimly lit room, making sure I wouldn't miss an exciting word.

To many (me included), going to a bar or lounge and having a drink is something done with friends and usually means lots of talking, laughing, and dancing. But my memory of that late afternoon on 6 April 2010 at the Tin Tin Lounge in Hong Kong, doing nothing but silently reading a book, is an exquisite one that I will always treasure. Simple things really are the best.